Ordering your tiles from Living Walls Tile can be done either through our easy online store, or, by simply calling us on the phone at 1-406-728-5536. We're here in the studio most days and are happy to answer any questions you might have. We do keep a small number of tiles in stock in the most popular pattern and color combinations, however, most orders are made to order, and this process usually takes around three weeks from the day the order is placed, until the day the order ships out our door. We ship UPS Ground, unless you specify another method, in fully insured boxes which do not exceed 50 lbs. Breakage rarely occurs, and if it does, your tiles will be replaced.